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General

Do you have any ideas, suggestions, questions, or encounter problems when using the website or your account?
Please let us know via our online form. The Automated-Agent.com team will assist you with your query as soon as possible.

About us

Automated-Agent.com was started in May 2017 and is owned by Veritas Software. The head office is located in Scottsdale, AZ.

Is this the same thing as a will?

No, but it’s the perfect place to keep one! If you have a will, you may upload it to your secure vault account, and we’ll ensure it reaches your intended recipients when the time comes.

Is this the same as a health directive?

No. Automated-Agent.com however does give you the facility to upload one. If you need assistance with preparing your legal documents, please refer to our Preferred Partners page.

Registration & Setup

How to sign up?

You can register with Automated-Agent.com by using our registration page. After filling in your details, and accepting the terms and conditions, you will then receive an email with a link that you must click to activate your account (please check your spam folder!). This will complete your registration.
You will then have access to your account and will be able to log on the next time you visit by using your registered email address and password.

What is the cost?

Our service currently offers a free plan that includes secure storage and automated beneficiary notifications. If you ever need additional features or expanded storage, please feel free to contact us.
For more details, refer to our plans page.

Importing data from a different system

Automated-Agent.com allows you to import existing password data from various sources, including LastPass, the SnazDash Windows app, or any others that allow the export to a CSV file format...

Link to import data will show here after you log in

Configuring your system to automatically connect every day

Automating your connection with the Automated-Agent server is a recommended but optional thing you can do to keep your active status without the need to explicitely log in on a regular basis. Maintaining an active status is important so our server knows that your contacts do not need to be alerted.

Regardless of how you choose to remain active, you will always receive a notification email several days (configurable) before your contacts are alerted, at which time you will have the option to opt out and cancel any scheduled outgoing email activities.

For Windows devices, please follow the 2 steps below:

Click here to download the setup application:
Download button will show here after you log in
Right click on the executable file downloaded in Step 1, and select 'Run as administrator'. You are done!

For non-Windows devices, you may configure your browser start page to use the following URL link.
Accessing this page on a regular basis will ensure you will remain in active status with the Automated-Agent server:

URL link is shown here after you log in

Getting started with your new account

Once your account is created, for the best user experience with the web portal, we recommend:

creating a shortcut to the web portal (Automated-Agent.com) on your Windows desktop or task bar - Show me how
If you are primarily using your account on a private computer/device, you may choose one of the “Remember me” options on the login screen. This allows you to stay signed in to the web portal for 30, 60, or 90 days, depending on your preference. During that period, you can bypass the login screen and access your account—and all your passwords—within one mouse click of your Windows shortcut.

Please be aware that this convenience comes at the cost of security, meaning that anyone with access to your computer/device during the selected period could also access your account. Your chosen “Remember me” duration will remain in effect until it expires, until you explicitly sign out, or until your browser’s cookies are cleared.
If you select a multi‑day “Remember me” option, you may need to configure your web browser to not clear its cookies automatically.

Show me how

Edge
Settings → Privacy, search, and services → Clear browsing data → Choose what to clear every time you close the browser → Cookies and other site data → Add 'www.Automated-Agent.com' to the list of sites that will not have cookies cleared.

Google Chrome
Settings → Advanced → Privacy and security → Site Settings → Cookies → Allow → Add "www.Automated-Agent.com" as an allowed site.

Firefox
Options → Privacy & Security → Cookies and Site Data → uncheck the box "Delete cookies and site data when Firefox is closed".

Opera
Settings → Advanced → Privacy & Security → Content Settings → Cookies → Allow → Add "www.Automated-Agent.com" as an allowed site.
If you select “Always ask me to log in”, the portal will require authentication every time you access your account. In this mode, for your security, the web portal automatically signs you out after 20 minutes of inactivity.

Account

Forgotten password?

To create a new password, follow this link then enter the email address associated with your account. You will then receive an email within 15 minutes (check your spam folder!) with a link to enter a new password. Once confirmed, you will be able to log in once again.

Change your login password?

You can change your password after logging in. To do this, go to My account > Login & Security > Change password.

Change your login email?

You can change your email address after logging in. To do this, go to My account > Login & Security > Edit button for your email.

Close or delete your account?

While we hope you might reconsider, to close your account, you may go to My account > Account Management > Close Account.
Important: before closing your account you may download a copy of your password data and other account data. To do this, go to My account > Account Management > Download Data and follow the prompts to export your passwords.
Please note that once your account is closed, all of your data will be permanently deleted from the Automated-Agent.com portal.

Privacy & Security

Is your information secure?

Yes. At Automated-Agent.com, security is our top priority to ensure your data is always protected.

When you use the web portal, as a registered user, a secure connection is made using an TLS/SSL certificate. A secure TLS/SSL connection is recognizable by the https in the URL (web address bar) and an icon in the status bar of your browser.

If you opt for a paid subscription plan, please note that our payment gateway is fully PCI compliant. Automated-Agent.com does not save your credit card information, and use a process called 'tokenization' for automatic annual subscriptions.

To further secure your data, we use a combination of, but not restricted to the following:

encryption of your data on our private servers (including files that you upload)
data segregation
captcha verifications
security questions/answers
emails verification
links that expire
logging and tracking of users IP addresses

Please see our Privacy Notice for additional information regarding how we handle your data.

Can Automated-Agent see your personal information?

The Automated-Agent.com team does not have access to your personal information. This information is encrypted and also inaccessible to third parties.